Who to contact regarding your payment as an IHSS Provider
Where is my Paycheck?
Are you wondering if your timesheet was received and processed yet? Do you want to know if your payment has been issued yet? Now you can utilize the ETS to access this information 24 hours a day!
New! Electronic Timesheet System (ETS)
IHSS Care Providers and IHSS Recipients can now access the California Department of Social Services' Timesheet System to get real-time timesheet and payment status information. Using the Electronic Timesheet System (ETS) reduces the wait time between mailing a timesheet at the end of a pay period and when the check is delivered.
And, by registering on the ETS, you will be able to see the most current information 24/7:
- Timesheet Status
- Payment Status
- Payment History (last 3 months)
The new website is accessible by smartphone, tablet, laptop or computer. All you need is internet access and your own personal email address.
For more information see Timesheet Options
If you have other questions about your timesheets you can call the IHSS office at 530-623-8209.
Time Frames and Processing
State of California 10 day issue policy
The state of California has ten (10) business days to issue a payment to you from the date your timesheet is received at the timesheet processing facility in Chico, CA. The timesheet is mailed separately from the paycheck. The timesheet is mailed from the EDD office in Sacramento, CA. and the check is mailed from the State Controller’s office in Sacramento, CA. Completed timesheet should always be mailed to:
IHSS Timesheet Processing Facility
PO Box 272862
Chico, CA. 93727-2862
Stop Payment Policy (Void and Reissue Check)
If you have not received your paycheck ten (10) business days after your check was issued, call the IHSS office at 530-623-8209 for directions on how to request a Stop Payment of the check that was not received and have a new check reissued.
*NEW* Direct Deposit Online Enrollment Service is Now Available!
As an IHSS Provider you can request that your payments are automatically deposited into your checking or savings account instead of being sent to you through the mail.
What are the advantages of direct deposit? Your payroll checks can't get lost in the mail or stolen from your mailbox, purse or pocket. You may have access to your money sooner because you don't have to wait for the check to arrive through the mail.
And, beginning February 12th, 2018, IHSS Providers now have the option of enrolling for Direct Deposit Online! The new Online Direct Deposit Enrollment Service allows current, active IHSS/WPCS providers in all California counties the ability to electronically enroll, change or dis-enroll by using the website, instead of using a paper form.
All IHSS Providers are eligible for direct deposit if they meet the following requirements:
- You must be registered on the ETS Website
- You must be actively working for an IHSS and/or WPCS recipient
- Have an open checking or savings account
- Have your Bank Name, Account Number and the Routing Number
If you would like to enroll via paper form you can download the IHSS Provider Direct Deposit Form. Please remember that you must submit a separate form for each IHSS Recipient that you want payments to be directly deposited for. If there are no timesheets submitted for 60 days, you will be dis-enrolled from direct deposit and will have to re-enroll. Once all sections of the form are complete please sign, date and mail to:
Provider Enrollment Processing Center
PO Box 1120
Roseville, CA. 95678
If you have questions about IHSS Direct Deposit, you can call the Provider Direct Deposit Help Desk during business hours at 1-866-376-7066 (select option 2 for Direct Deposit assistance).